// Transformation PathwayTransformation Roadmap
Three phases from a workforce that has heard of AI to one that uses it daily. Each phase below lists what happens, what you hold at the end of it, and what to measure — measures to agree with you, not targets we can set from here.
01Phase 1 · Months 0–3
Establish a baseline: what people already understand, what they are already using, and what the organisation is prepared to allow.
- Key Activities
- AI literacy sessions across departments, a shared vocabulary so teams mean the same thing by the same words, and the first responsible-AI guidelines agreed with the people who will enforce them.
- Deliverables
- A readiness baseline by department, an agreed AI usage policy, and a shortlist of the roles where AI would help most.
- What To Measure
- Coverage of the literacy programme by department, and how much shadow usage of unapproved tools is already happening.
Workforce OutcomeStaff stop treating AI as either magic or a threat, and leadership knows where the organisation actually stands.

02Phase 2 · Months 3–9
Move from awareness to skill: role-specific training on the tasks each group actually does.
- Key Activities
- Training paths per audience, a safe environment to practise in, courseware delivered through the learning systems you already run, and competency checks for the technical teams.
- Deliverables
- Completed role-based paths, practised use of the approved tools, and a record of who is competent in what.
- What To Measure
- Completion and competency by role, and whether trained staff are using the tools on real work rather than only in training.
Workforce OutcomeEach group can do something with AI they could not do before, on the work in front of them.
03Phase 3 · Months 9+
Embed it: AI becomes part of how work is done rather than a course people attended.
- Key Activities
- Redesign of the workflows where AI now fits, internal champions who support their own teams, and refresher paths as tools change.
- Deliverables
- Updated ways of working in the teams that adopted, an internal support structure, and a plan for keeping capability current.
- What To Measure
- Sustained usage after training ends, time spent on the tasks AI was meant to absorb, and how much support still routes to a central team.
Workforce OutcomeAI capability holds without a programme running behind it, and new tools land on a workforce that can already absorb them.